As Product Designer you’ll work in a multidisciplinary team, alongside researchers, experience designers, visual designers and developers, to deliver word-class, human-centered products and services for the client’s Chief Customer Office. Your role will be to analyze, plan, map, and create the most valuable and contextually accurate experiences that are simple, and intuitive for the client’s customers to use.
Not only will you be excited by the challenge of creating great products across multiple channels, devices, and platforms, but you will also be able to see and own the end-to end journey as well as the detailed outcomes.
You will have a deep understanding of digital technology, how to design in an fast-paced, high-pressure environment, whilst helping transform the client’s end-to-end product and service delivery model.
Responsibilities:
Not only will you be excited by the challenge of creating great products across multiple channels, devices, and platforms, but you will also be able to see and own the end-to end journey as well as the detailed outcomes.
You will have a deep understanding of digital technology, how to design in an fast-paced, high-pressure environment, whilst helping transform the client’s end-to-end product and service delivery model.
Responsibilities:
- Understand customer needs and identify where separate interactions should come together as one that meets that need
- Arrange these separate interactions into rational user flows and digital touch-points for that product
- Look for commonalities in activities across experiences where new product opportunities could be realized
- Understand the core Human Centered Design framework of an experience and design targeted improvements to that framework that accommodates new and improved process refinements
- Create and rapidly iterate interactive prototypes in accordance with task, scenario and journey
- Identify and design new cross-functional design patterns and standards
- Co-creating on designs with developers, marketing and product stakeholders
- Put forward new cases for designs improvements with product managers
- Communicate with detailed design and industry backed decisions and be able to represent all experience touch-points
- Engage and align with all multidisciplinary teams across the customer office business
- Run and lead Design Thinking, Lean Business Canvas workshops, design sprints and other collaborative activities
- Represent and champion Human Centered Design across the client’s businesse
- Analyze failure within existing experiences and identify root causes for that failur
- Identify opportunities for cost reduction and process improvement within existing services
- 4+ years in a Product Design, UX or equivalent design role
- Agency and or corporate environment experience
- Solid experience with the following: Sketching, Wireframing, Prototyping, Sitemapping, Data Visualization and Communication, Workshop Facilitation, Visual Interface Design, User Flows, Experience Mapping, Research, User Testing, and Experience Strategy
- Demonstrable experience of explaining design ideas and concepts in a way that people of different backgrounds can understand
- Demonstrable experience of how to interpret qualitative and quantitative research
- High level of experience with recognizing complex business challenges
- Experience working in a fast paced environment
- Working collectively and autonomously with cross- functional teams
- Solid understanding of Information Architecture, taxonomy, language and content matrixes
- A design related degree or relevant experience in designing products and services
- Experience working across multiple business units
- Demonstrable experience on how visual form and experience function work together
- Experience working in lean and or agile environments
- Basic front-end technology integration and enablement knowledge
- Ability to translate outputs and outcomes into compelling written presentations
- Tools Experience: Sketch, Adobe CC, Keynote, Flinto, Invision, Microsoft Teams/Slack, and Realtimeboard
- Collaborating and Partnering—Develop and inspire those around you; encourage, acknowledge and reward individual and team efforts
- Continuously Changing and Improving—Sought by senior leadership for progressive and innovative counsel
- Making Effective and Decisive Decisions—Provide unscripted strategic counsel—can “think on your feet” without disrupting strategic intention
- Leading and Communicating—Viewed as a role model and leader within the organization
- Influence of Experience Quality— tie a design to a strategic initiative or business outcome within our organization and across multiple business domains
- Humility at the Highest Level—Welcome the constructive criticism of the work and be able to constructively review the work of other designers
- Empower your Co-Workers—Contributes to team- building activities and growth paths
- Challenge Thinking Appropriately—Listen, observe, and respond. Apply logic and reasoning to ask the right questions at the right time to influence those around you into creating the best solution for the client’s business and all customers
- Storytelling and Presentation Skills—Create clear, compelling and cohesive presentations that frame context with emotion and need, so audiences can be taken on an informative, self-guided journey
- Empathy & Curiosity—Drive inquisitive thinking, exploration and investigation with customers and stakeholders. Understanding how we feel and react to moments of need, opportunity and challenge
