Our client, a top-tier Management Consulting firm is seeking a qualified Consumer Protection SME for one their end customers.

Requirements & Qualifications:

• Assess consumer protection compliance implications for new products and features
• Advise on Consumer Protection Program Framework Documents, including:
• Consumer Protection Product Review Framework
• Global Consumer Protection Standard for Complaints and Disputes
• Global Consumer Protection Standard for Advertising/Marketing
• Assist with design and execution of the Consumer Protection Risk Assessment, including:
• Define consumer protection risks and assess inherent risk levels
• Map risks to existing controls and document controls
• Assess strength of controls to determine residual risk
• Assist with identifying and documenting compliance gaps and corrective action plans
• Assist with development and oversight of complaints and disputes processes
• 10 plus years of experience in Risk and Compliance
• Bachelor’s degree required.
• Experience with consumer protection requirements, including UDAAP and Regulation E
• Experience with transaction disputes and consumer complaints.
• Experience advising product teams on compliance requirements.
• Experience performing risk assessments.
• Experience documenting and evaluating compliance controls.
• Experience developing compliance testing plans.
• Experience developing compliance policies and procedures.