The GM Business APS Risk PnL & Referential US Support team provides application support to users from the Global Markets Rates, Credit, MBS and FX OPTIONS business, predominantly in the New York Offices but interacting and aiding global sites (i.e., LDN, LATAM) as the business expands. As a member of the New York Business APS RiskPnL & Referential US Team, the candidate will be first point of contact for any Global Markets Rates, Credit, MBS and FX OPTIONS trading desk issues and related support work including their Reference Data. This is a front office role which requires a highly motivated person who is able to work in a demanding environment.

Responsibilities:

• Provide desk first and second line support for all NY Rates, Credit, MBS and FX OPTIONS Traders, MO, RCM and whoever using the application
• Provide morning, intra-day and evening support in rotation of shifts between 7am-7pm EST. Ability to start early/finish late and both if needed
• Participate in global markets IT follow-the-sun support procedures
• Support all Global Markets Risk PnL & Referential IT NY owned systems and tools, both third party and in-house
• Maintain, enhance and support Excel spreadsheets used to manage and display risk and other trading data
• Implement and perform daily checks to ensure proper system performance
• Provide single point ownership of all local support issues; escalate to external teams for resolution when required
• Provide production incident reporting through global reporting systems (JIRA) and local tracking databases as necessary
• Report on Incidents, Problems and Changes
• Provide training to the desk on new functionality, releases etc.
• Able to own issues until resolution, even when this requires the help of others
• Improve and maintain relevant support documentation/tools
• Good organizational, prioritization & troubleshooting skills
• High energy level, enjoying challenges and a fast-paced environment working hours as necessary to ensure critical problems are dealt with in a timely fashion
• Excellent Communication Skills - effectively communicate with users of differing technical abilities, outside vendors and other technical groups’ worldwide
• 3 years Support or business experience in the Investment Banking (preferably Fixed Income) business
• Excellent problem analysis skills and can-do attitude
• Experience working on front office application support for top bank
• Mailbox management and triage
• Functional testing and pre release checks and perform releases of the application to production
• Liaise with the business users, development and other support teams
• Having GENEOS knowledge will be good
• Be a good team player

Qualifications:

• Application support within an investment banking environment
• Knowledge of Fixed Income products (Bonds)
• Supporting Static Data/Referential applications
• Ability to understand and explain complex issues to stakeholders
• Writing SQL and stored procedures
• Supporting messaging technologies such as MQ
• Using and configuring application monitoring with a tool such as GENEOS
• Trained in ITIL Incident and Problem Management
• Supporting UNIX based applications
• Supporting Oracle based applications
• Experience supporting web technologies (Varnish, NGINX, Apache)
• Python scripting